{"id":905,"date":"2024-05-08T09:51:46","date_gmt":"2024-05-08T09:51:46","guid":{"rendered":"https:\/\/24xtrades.com\/?page_id=905"},"modified":"2024-05-09T10:27:04","modified_gmt":"2024-05-09T10:27:04","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.24xtrades.com\/fr\/complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"905\" class=\"elementor elementor-905\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28dbcd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"28dbcd8\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f6e1bd8\" data-id=\"6f6e1bd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7817342 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7817342\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Informations sur les plaintes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20f7757a elementor-invisible elementor-widget elementor-widget-image\" data-id=\"20f7757a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1360\" height=\"610\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x.png 1360w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-300x135.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-1024x459.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-768x344.png 768w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296ec8ae elementor-absolute elementor-widget elementor-widget-image\" data-id=\"296ec8ae\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"791\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png\" class=\"attachment-large size-large wp-image-20\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-300x297.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-768x760.png 768w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1.png 1030w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29773f7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29773f7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-511fd445\" data-id=\"511fd445\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e081330 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6e081330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e44a873 elementor-invisible\" data-id=\"5e44a873\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bf9100c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2bf9100c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proc\u00e9dure de traitement des r\u00e9clamations des clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47c094f2 elementor-invisible\" data-id=\"47c094f2\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49ce7fee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"49ce7fee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>En tant que 24XTRADE, nous disposons d&#039;un processus \u00e9quitable pour traiter les plaintes potentielles. Notre service de conformit\u00e9 traite rapidement vos pr\u00e9occupations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce0d9b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce0d9b8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c6075ac\" data-id=\"6c6075ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1542d7b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1542d7b1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-77d5b36d elementor-invisible\" data-id=\"77d5b36d\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78c0f0f0 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"78c0f0f0\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module___69e21af32cdfc\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Submit your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Soumettez votre plainte<\/h2><p class=\"icon-box-description\">Pour d\u00e9poser une plainte officielle aupr\u00e8s de la soci\u00e9t\u00e9, veuillez remplir et soumettre le formulaire en ligne fourni. Veuillez noter que la soci\u00e9t\u00e9 accepte strictement les plaintes uniquement par cette m\u00e9thode et se r\u00e9serve le droit de ne pas prendre en compte celles soumises par d&#039;autres canaux. Utilisez le lien suivant pour acc\u00e9der au formulaire.<br \/>\n<br \/>\n<br \/>\n<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-49c216a4 elementor-invisible\" data-id=\"49c216a4\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6660924e jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"6660924e\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module__1_69e21af3349bb\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Acknowledging your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Reconnaissance de votre plainte<\/h2><p class=\"icon-box-description\">Nous vous informerons rapidement de la r\u00e9ception de votre r\u00e9clamation dans un d\u00e9lai de cinq jours et vous fournirons un num\u00e9ro de r\u00e9f\u00e9rence unique pour votre r\u00e9clamation. Vous devrez utiliser ce num\u00e9ro de r\u00e9f\u00e9rence dans toutes vos communications futures avec la Soci\u00e9t\u00e9 et la Financial Services Authority concernant votre r\u00e9clamation.<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-254fe148 elementor-invisible\" data-id=\"254fe148\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44300a4 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"44300a4\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module__2_69e21af338347\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Handling of your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Traitement de votre r\u00e9clamation<\/h2><p class=\"icon-box-description\">D\u00e8s r\u00e9ception de votre r\u00e9clamation, nous l&#039;examinerons rapidement et nous efforcerons de vous apporter une solution dans les 30 jours. Nous vous tiendrons inform\u00e9 tout au long du processus et pourrons vous contacter pour obtenir des informations suppl\u00e9mentaires. Si nous avons besoin de plus de temps, nous vous enverrons une r\u00e9ponse de mise en attente expliquant le retard et la date \u00e0 laquelle vous pouvez vous attendre \u00e0 une mise \u00e0 jour.<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f66ebe3 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"7f66ebe3\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"791\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png\" class=\"attachment-large size-large wp-image-20\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-300x297.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-768x760.png 768w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1.png 1030w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Informations sur les r\u00e9clamations Proc\u00e9dure de r\u00e9clamation des clients En tant que 24XTRADE, nous avons un processus \u00e9quitable pour traiter les r\u00e9clamations potentielles. Notre service de conformit\u00e9 traite rapidement vos pr\u00e9occupations. Soumettez votre r\u00e9clamation Pour d\u00e9poser une r\u00e9clamation officielle aupr\u00e8s de la soci\u00e9t\u00e9, veuillez remplir et soumettre le formulaire en ligne fourni. Veuillez noter que la Soci\u00e9t\u00e9 accepte strictement les r\u00e9clamations uniquement par le biais de ce formulaire [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-905","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/pages\/905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/comments?post=905"}],"version-history":[{"count":19,"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/pages\/905\/revisions"}],"predecessor-version":[{"id":1027,"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/pages\/905\/revisions\/1027"}],"wp:attachment":[{"href":"https:\/\/www.24xtrades.com\/fr\/wp-json\/wp\/v2\/media?parent=905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}