{"id":905,"date":"2024-05-08T09:51:46","date_gmt":"2024-05-08T09:51:46","guid":{"rendered":"https:\/\/24xtrades.com\/?page_id=905"},"modified":"2024-05-09T10:27:04","modified_gmt":"2024-05-09T10:27:04","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.24xtrades.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"905\" class=\"elementor elementor-905\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28dbcd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"28dbcd8\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f6e1bd8\" data-id=\"6f6e1bd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7817342 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7817342\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Complaint Info<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20f7757a elementor-invisible elementor-widget elementor-widget-image\" data-id=\"20f7757a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1360\" height=\"610\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x.png\" class=\"attachment-full size-full wp-image-1008\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x.png 1360w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-300x135.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-1024x459.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/1x-768x344.png 768w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296ec8ae elementor-absolute elementor-widget elementor-widget-image\" data-id=\"296ec8ae\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"791\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png\" class=\"attachment-large size-large wp-image-20\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-300x297.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-768x760.png 768w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1.png 1030w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29773f7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29773f7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-511fd445\" data-id=\"511fd445\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e081330 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6e081330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5e44a873 elementor-invisible\" data-id=\"5e44a873\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bf9100c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2bf9100c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Complaints Procedure<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47c094f2 elementor-invisible\" data-id=\"47c094f2\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49ce7fee elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"49ce7fee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>As 24XTRADE, we have a fair process to address potential complaints. Our Compliance Department promptly handles your concerns.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce0d9b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce0d9b8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c6075ac\" data-id=\"6c6075ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1542d7b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1542d7b1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-77d5b36d elementor-invisible\" data-id=\"77d5b36d\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78c0f0f0 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"78c0f0f0\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module___69e209b50e918\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Submit your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Submit your Complaint<\/h2><p class=\"icon-box-description\">To make a formal complaint to the company, kindly fill in and submit the provided online form. Please be aware that the Company strictly accepts complaints solely through this method and reserves the right not to consider those submitted through other channels. Use the following link to access the form.<br \/>\n<br \/>\n<br \/>\n<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-49c216a4 elementor-invisible\" data-id=\"49c216a4\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6660924e jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"6660924e\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module__1_69e209b50fa45\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Acknowledging your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Acknowledging your Complaint<\/h2><p class=\"icon-box-description\">We will promptly notify you that your complaint has been received within five days and provide you with a unique reference number for your complaint. You must use this reference number in all your future communications with the Company and the Financial Services Authority regarding your complaint.<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-254fe148 elementor-invisible\" data-id=\"254fe148\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44300a4 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"44300a4\" data-element_type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position- elementor-animation- jeg_module__2_69e209b510d07\" ><div class=\"jkit-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"438\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" class=\"attachment-full size-full\" alt=\"Handling of your Complaint\" url=\"https:\/\/24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png\" source=\"library\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03.png 438w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-300x300.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/05\/trjtfjtr-03-03-03-150x150.png 150w\" sizes=\"(max-width: 438px) 100vw, 438px\" \/><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h2 class=\"title\">Handling of your Complaint<\/h2><p class=\"icon-box-description\">Upon receiving your complaint, we'll investigate promptly and aim to provide a resolution within 30 days. We'll keep you informed throughout and may contact you for additional details. If we need more time, we'll send a holding response explaining the delay and when you can expect an update.<\/p>\n            <\/div>\n            \n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f66ebe3 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"7f66ebe3\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"791\" src=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png\" class=\"attachment-large size-large wp-image-20\" alt=\"\" srcset=\"https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-1024x1013.png 1024w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-300x297.png 300w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1-768x760.png 768w, https:\/\/www.24xtrades.com\/wp-content\/uploads\/2024\/04\/Group-200-1.png 1030w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Info Client Complaints Procedure As 24XTRADE, we have a fair process to address potential complaints. Our Compliance Department promptly handles your concerns. Submit your Complaint To make a formal complaint to the company, kindly fill in and submit the provided online form. Please be aware that the Company strictly accepts complaints solely through this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-905","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/pages\/905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/comments?post=905"}],"version-history":[{"count":19,"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/pages\/905\/revisions"}],"predecessor-version":[{"id":1027,"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/pages\/905\/revisions\/1027"}],"wp:attachment":[{"href":"https:\/\/www.24xtrades.com\/en\/wp-json\/wp\/v2\/media?parent=905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}